Q: Do you accept Refunds?
A: No. Since we deliver digital download product with lifetime license, we do not accept refunds. You should download the DEMO first to give it a go and read our guides through properly.
Q: Does this plug-in generate sound?
A: Not at the moment. You can only control the real synthesizer with our plug-in.
In future, there might be PRO upgrades available, which will eliminate the need of the hardware completely and our plug-in works as a regular VSTi / AudioUnit / AAX instrument plug-in.
Q: What are the plug-in requirements?
A: You need the real hardware synthesizer which the editor is made for. If PRO upgrade is available, hardware is not required. List for requirements:
- You need the real hardware synth, which the editor is made for.
- 32/64-bit AudioUnit / VST host for Mac or PC.
- MIDI interface. A good one which supports SysEx messages. Don’t buy anything which is less than 50€.
- Direct MIDI in / out connection between your synth and the MIDI interface. No MIDI Thru connections or MIDI in only / MIDI out only connections.
- Audio cables from the synth to soundcard or mixer in order to hear the sound.
- At least 1600×1024 pixels resolution.
Q: Why my DAW crashes when I set MIDI in / out from the plug-in?
A: Be sure to follow our User Guides to setup your DAW environment properly before using our plug-ins.
Plug-in DEMO FAQ
Q: Which functions are not available in the DEMO version?
- User can not save requested data from synthesizer to HDD.
- User can not store patches from librarian to synthesizer.
- Total Recall is disabled. This means, your last used plug-in settings will not be sent to your synthesizer up on loading the project.
- Plug-in parameters are not visible for DAW to automate.
- Demo version can not be registered.
Plug-in License FAQ
Q: Can I transfer my license to someone else or include it when I sell the synth?
A: No. Once you purchase the license for the plug-in, you are solely entitled to lifetime support for the plug-in. It does not make sense to us, that once you sell the license, we would have to start supporting a new “client”.
Q: Can I use my license on multiple computers?
A: Yes as long as the computer is yours. If we get support requests made with your license, by someone else than you, your license will be deleted.
Q: Do I need a internet connection to activate the plug-in?
A: No, you can purchase the plug-in license from our store and download the license.key and full installers and bring them to your offline computer for setup.
Q: I just purchased the plug-in, where can I download the license?
A: Click My Account and navigate to Orders tab. Once you are there, click on the order which contains the license for our plug-in and download from there.
Q: How do I add the license.key for the plug-in to register?
A: license.key needs to be located in /user/documents/mystery islands music/”plug-in name”/ in order to register. Reload your project or plug-in instance in order to validate.
Q: Why plug-in says reload license after copying license to right folder?
A: Plug-in has failed to locate the proper file or the license check failed. Make sure the license is called “license.key” in the plug-in folder and not “license.key.txt”. If you see .txt appended, rename the file to “license.key” and try to validate again.
Plug-in FULL version FAQ
Q: Where is the plug-in User Manual located?
A: We do not ship / deliver PDF or printer version of your documentary. You can find all the Online User Guides from our Support Site.
Q: Why plug-in displays DEMO version after purchasing the license?
A: You need to download and install FULL version of the plug-in in order to register it. Check next question for instructions.
Q: Where can I find the FULL version installer?
A: Click Downloads or the product Downloads tab after purchase. Your FULL version installers should appear there.
Q: Do I need to remove the DEMO before installing FULL version?
A: No. FULL installer will overwrite the DEMO version from your harddrive.
Q: If I place pre-order for upcoming plug-in product, will I have access to beta version?
A: Yes. We will provide beta version of your product as soon as possible.
Q: Is the pre-order charged upfront or at release date?
A: Pre-orders are charged immediately. This is a great opportunity for you to save some cash before any sales take place and you will get early access to the plug-in.
Not satisfied? Leave us a question via chat or head down to our Support Forums and create a new thread!