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Website feature add-ons, extended support functions, product prices and refund policy


Website feature add-ons, extended support functions, product prices and refund policy

by | Nov 6, 2015 | News


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[vc_row][vc_column][vc_column_text]Last month was a disaster to our web server(s) and to our website as well. We had to shut down our shop services due to different circumstances, but our site is up and running again. :-)

Since we updated the core of our website, we also included new features to go along as well. Some of these include commenting via Disqus-system, lighter pages, CDN to decrease the load speed, Caching, new social sharing buttons, new profile page, affiliate options if you wish to earn some money by linking our products and much more… ![/vc_column_text][ultimate_heading main_heading=”Extended Support Functions” heading_tag=”h3″]Knowledge base, FAQ, Forum & Tickets[/ultimate_heading][vc_empty_space height=”20px”][vc_column_text]During the early days of our website, we had support tickets for our clients to submit a ticket to get product support and we have implemented this feature back to our site. You can open a support ticket at ” my account -> open support ticket ” page AFTER you’ve read through the FAQ, because frequently asked questions usually gives you a reply instantly.

We hope you would use our other services like forum / knowledge base before you submit a ticket because using the forum can help out hundreds of other users too.[/vc_column_text][ultimate_heading main_heading=”New product pricing” heading_tag=”h3″]Why we increased our product pricing?[/ultimate_heading][vc_empty_space height=”20px”][vc_column_text]Since the early days of our plugin development, we have always been loyal to our customers by providing the best customer / product support you can imagine. Our products has been evolving and they keep doing so in future as well. Today, our refund rate is only 0.29% while our customer satisfaction rate is 99.71%

We made a random query to our website visitors where we asked that should we offer “free support & updates with increased product price” or “monthly subscription to product support / updates” package with our products and the message was loud and clear: “free support & updates with increased product price”.

Since our plugin products are being rated the best in the market and the fact that we are offering life time support for our plugins and we offer life time customer support to our customers, we have taken the step to increase the price of our product.

So, new plugin pricing is €149.95 per plugin including life time support and updates! And remember, we still offer dynamic discount system in our shopping cart. Be sure to check it out!

Also, we are now offering 14-days money back guarantee if the product will not work with your system! Read more about the terms.[/vc_column_text][/vc_column][/vc_row]

Spread the word with your community ❤️ Thank you!

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